Published
Privacy policy
What personal information we collect, why, how it is used and protected, when it may be shared, and how you can exercise your privacy rights.
Read the privacy policyResources
Policies that support safe, responsible, and accessible service
Our policies set expectations for privacy, safeguarding, conduct, accountability, accessibility, donations and concerns. Each one is published here only after approval by the applicable Board and any necessary legal review.
Status · In approval
Why most of these are not downloadable yet
A policy on this page means the organization is bound by it. Publishing a document before the Board has approved it, and before it has had the legal review its subject requires, would make this page a description of intentions rather than a set of commitments.
Each policy below therefore shows what it covers and its current status. As each is approved, the summary here is replaced by the approved document with its version and approval date.
If you need a policy for due diligence before it is published here, ask. We will tell you honestly whether an approved version exists and share it where we can.
Participant protection
Safeguarding and privacy
Summary below · Full policy in approval
Child and youth safeguarding
Our public commitment to the safety and dignity of children, youth and vulnerable participants. Operational reporting routes, risk thresholds and investigation procedures stay controlled rather than public.
Read our safeguarding commitmentIn approval
Cookie policy
Essential website technologies, any optional analytics or marketing tools, your cookie choices, retention, and how to change your preferences. Published after a current cookie and technology scan.
In approval
Accessibility and inclusion
Our commitment to accessible communication, accommodation, inclusive service, and removing unnecessary barriers.
Accessibility commitmentConduct and governance
How we hold people to account
In approval
Volunteer code of conduct
Respectful behaviour, confidentiality, role boundaries, safeguarding, conflicts, photographs, property, social media, reporting concerns, and the consequences of misconduct.
Volunteer expectationsIn approval
Conflict of interest
Disclosure, review, recusal, documentation, gifts, related-party matters, and the duty to act in the organization’s best interest.
In approval
Complaints and feedback
How anyone may give feedback or raise a complaint, how concerns are acknowledged and reviewed, and why retaliation for a good-faith complaint is prohibited.
Submit feedbackIn approval
Whistleblower
How directors, staff, volunteers, contractors and others may report suspected wrongdoing in good faith, and how they are protected from retaliation for doing so.
Raise a concernMoney
Donations and financial accountability
In approval · Legal review
Donation and refund
Donation processing, designations, tax receipts and acknowledgements, recurring gifts, refunds, chargebacks, event cancellations, and what happens when a funded program changes. Requires jurisdiction-specific legal review in both Canada and the United States.
Ask a donation questionSummary published
Financial accountability
A plain-language summary of budgeting, spending approval, recordkeeping, restricted funds, reconciliation, Board review, reporting and external professional support.
Read the accountability summaryNeed a policy we have not published?
Funders and partners often need documents before they appear publicly. Ask us directly and we will tell you what exists, what is still in approval, and what we can share now.